Support.
One place for questions about your espresso maker, the warranty, delivery and returns in the UAE, and a way to reach a person.
Questions, answered.
What is the difference between Complete and Essential?
The grinder. Everything else in the set is the same.
Capsules or ground coffee?
Both. The maker works with Nespresso® Original capsules or 5 to 8 g of ground coffee, with the two baskets in the set.
How long does a shot take?
From cold, 3 to 4 minutes to heat, then the shot. With hot water, double-press and it brews straight away.
How is it charged?
Over USB‑C, from any charger of 10 W or more. A full charge takes 2.5 to 3 hours and makes about 3 to 4 espressos. The battery is 7,500 mAh.
Is it really only 100 sets?
Yes. The Founder’s Edition is numbered 1 to 100, on the cap and on the founder’s card. Each set’s number comes with the set: we choose it when we pack your order. When they are gone, this edition is closed.
How do I pay?
By card, Apple Pay or Google Pay, in instalments with Tabby or Tamara, or cash on delivery, in AED. You can check out as a guest; an account is optional.
Where do you deliver?
Across the United Arab Emirates, free on orders of AED 500 or more, and AED 50 below that. Orders to Sharjah, Dubai and Ajman arrive the next day; to Abu Dhabi, Umm Al Quwain, Ras Al Khaimah and Fujairah, in 1 to 3 days.
What if something goes wrong?
Within one year, a manufacturing defect is covered: you may be eligible for a replacement or a refund. Start with a care request on this page.
How do I track my order?
With the tracking link or the order code on your order confirmation, on the Track order page.
Can I return a set?
Yes, within 7 days of receiving it, if it has no engraving. An engraved set can’t be refunded; the one-year warranty still covers manufacturing defects. Send a care request on this page; returns and refunds follow the return policy and UAE consumer protection law.
How do I reach a person?
Call or WhatsApp +971 50 412 1671, or send a care request on this page.
Warranty
One year, against manufacturing defects. If your maker has one, you may be eligible for a replacement or a refund. Claims, replacements and refunds follow the warranty terms and UAE consumer protection law.
Start with a care request below. Every request is read by a person; approval is not automatic, and you hear back with the next step.
Delivery and payment
Delivery is free across the United Arab Emirates on orders of AED 500 or more; below that, it is AED 50. Orders to Sharjah, Dubai and Ajman arrive the next day. Orders to Abu Dhabi, Umm Al Quwain, Ras Al Khaimah and Fujairah arrive in 1 to 3 days.
You can pay by card, Apple Pay or Google Pay, in instalments with Tabby or Tamara, or cash on delivery, in AED.
Returns
You can ask for a return within 7 days of receiving your order, if the set has no engraving. An engraved set can’t be refunded; the one-year warranty still covers manufacturing defects. Send a care request from this page. Returns and refunds follow the return policy and UAE consumer protection law.
Keep the box and the case; a set comes back the way it arrived.
Send a care request.
No account needed. Tell us the order code if you have one.
Thank you. Your request is in, and a person will reply with the next step.
Payment and privacy
Card payments are processed by the payment provider; BrewMe. never sees your card number. Your details are used for your order and nothing else.
The company
BrewMe. is a brand of DAR AL GHAIM E‑TRADE, Sharjah, United Arab Emirates, trade licence 948215. Designed in the UAE. Instagram @brewme.uae.